High quality, safe care for patients depends on effective teamwork, and where multi-professional teams work together there is higher patient satisfaction, increased staff innovation, less stress and more communication (West 2013). Conversely, lapses in teamwork and poor communication can result in adverse events ranging from retained foreign objects to perinatal events and medication errors (Peter and Pronovost 2013), and even the death of patients (Resuscitation Council UK 2011). Teamwork requires a set of skills and behaviours that, once learned by clinicians, can save lives (Peter and Pronovost 2013). This article refers to a case study to explore the topic of teamwork in a tertiary care emergency setting.