Aim To explore, develop and support the role of discharge co-ordinator.

Method Data were collected from multiple sources in the framework of an action research study over two years from 2011/13.

Findings Five broad themes emerged: beneficial impact of the introduction of discharge co-ordinator for patients and all those involved in their care; demanding role and complexity of patients’ needs; improved knowledge of the discharge process; communication skills, a personal approach; and the research process.

Conclusion Action research provided a clear framework to evaluate, develop and support a new role in clinical practice. It also provided evidence of the success and benefits of the role for patients and those involved in their care. The findings and approach used would be applicable to other healthcare settings seeking to improve their discharge services for patients or as a means to support the introduction of a new role.