Comment

Jane Bates: Keep complaints in perspective

Some complaints are caused by a simple misunderstanding, so don't take them too much to heart, says Jane Bates. 

Jane Bates
Posted
Nurse_with_Patient_iStock_Tile.jpg

Jobs

Related Articles

Test article 31032026

test absract

Art of listening: how to know what someone is really telling you -test

Listening to the patient or service user is fundamental in nursing, and active listening is a skill...

‘Biased’ decisions and mistrust: what went wrong at one NHS trust?

Our podcast also discusses a fatal medicines management error and the new NHS uniforms

Ethical dilemmas: what should I do as a student if a patient refuses care?
Advice on encouraging the patient while respecting autonomy, and learning via reflection
Career stagnation: nurses report feeling trapped or limited in roles
Nurses feel unable to progress their careers while roles become more complex, survey shows

5 Most Read Articles

Test article 31032026

test absract

Art of listening: how to know what someone is really telling you -test

Listening to the patient or service user is fundamental in nursing, and active listening is a skill...

‘Biased’ decisions and mistrust: what went wrong at one NHS trust?

Our podcast also discusses a fatal medicines management error and the new NHS uniforms

Ethical dilemmas: what should I do as a student if a patient refuses care?
Advice on encouraging the patient while respecting autonomy, and learning via reflection
Career stagnation: nurses report feeling trapped or limited in roles
Nurses feel unable to progress their careers while roles become more complex, survey shows